You can download our app that comes with notifications to remind you should you miss out scheduling your appointments. You can also pre-schedule all your appointments in advance and be reminded days before the actual appointment date.

Do not worry! All your service records are kept safe with us, you don’t see it because we have recently migrated to this platform to serve you better. Should you need to retrieve your records, simply contact us and we will be happy to help.

Airple provides a range of services, including aircon servicing, repair, chemical cleaning, gas top-up, parts replacement, installation, and troubleshooting. For a full list, please visit our Services page.

We recommend servicing your aircon every 3 to 6 months to maintain efficiency and prevent breakdowns. For heavy usage areas like kitchens or server rooms, monthly servicing may be needed.

A chemical overhaul is a deep clean of your aircon’s internal components, including areas that are not reachable during general servicing. Over time, water jelly or slime can build up behind the cooling coil, where it's not accessible during regular maintenance. This can lead to blockages, dripping water, and reduced cooling efficiency. If you notice persistent issues, such as water dripping or your aircon not cooling well despite general servicing, a chemical overhaul may be necessary to thoroughly clean these hidden areas.

You can track your service schedule through the Airple app. The app also sends you reminders for your upcoming appointments.

Airple offers a Customer Promise Policy for the exact reason. If we are the one who caused the problem, we’ll fix it too. We also offer a 30-day warranty for non-contract general servicing. If your aircon leaks due to insufficient cleaning within this period, we will revisit at no additional cost to resolve the issue.

If your aircon is blowing out warm air or not cooling effectively, it may be due to low refrigerant levels, which could require a gas top-up. If gas top-ups are required frequently, it is a clear sign of a major leak somewhere in the system. Our technicians can perform a pressure test to assess refrigerant levels, help identify the source of the leak, and repair it to prevent further issues.

Yes, we offer priority booking for urgent service requests. You can select this option when scheduling your appointment through our app or website.

Yes, we offer specialized servicing, repair, and installation for commercial aircon systems, including cassette, ducted, and VRF systems.

We accept various payment methods, including credit/debit cards, PayNow, and bank transfers. For large-scale commercial projects, we offer invoicing with extended payment terms.

ThermArctic Sanitizing uses high-pressure steam to sanitize your aircon without chemicals, making it a good alternative for regular maintenance. It effectively breaks down grease, grime, and dirt. Chemical Cleaning is another option for deeper cleaning when necessary, but both methods are effective in maintaining your aircon’s performance.

You can cancel or reschedule your service via the Airple app or website up to 24 hours before your appointment without any charges.

Yes, Airple provides a warranty on parts replaced during repairs and a workmanship warranty for all repair jobs. The exact duration depends on the specific parts or service provided.

General servicing includes cleaning of filters, fan coil, and outer panels, as well as unclogging drainage pipes. Whenever possible, we also dismantle the blower and water drainage tray pan for a thorough clean. For models that cannot be dismantled without taking apart the entire indoor unit, we ensure that the components are still cleaned sufficiently to maintain optimal performance.

If you notice your aircon is not cooling or you hear hissing sounds, it could indicate a refrigerant leak. Our technicians can perform a thorough pressure test to locate and fix the leak.

Yes, all of our cleaning methods, including ThermArctic Sanitizing and chemical cleaning, are safe when done by our trained professionals. ThermArctic Sanitizing is especially beneficial for families with members who have asthma or skin allergies like eczema, as the process effectively removes allergens, bacteria, and other irritants without using harsh chemicals, ensuring a healthier indoor environment.

We recommend hiring professionals to avoid potential damage and ensure the aircon is properly cleaned and maintained. Our trained technicians use specialized tools and solutions for effective results.

Yes, Airple offers both residential and commercial maintenance contracts. Regular maintenance helps prolong the lifespan of your aircon and ensures it operates at maximum efficiency.

At Airple, all of our technicians undergo regular in-house training and are also sent for courses to stay updated with the latest technology and industry best practices. We ensure full quality control by not using subcontractors, so you can trust that every job is handled by our trained and dedicated team.

Our technicians are well-trained and highly familiar with the services they are deployed to perform. This expertise allows them to complete the job efficiently without missing any parts. On the contrary, a longer service duration often indicates that the technician may be unfamiliar or untrained in the work they are performing.